At Snape Edits, we strive to provide the highest quality video editing services. We stand behind our work and are committed to ensuring your satisfaction. This Refund Policy outlines the conditions under which we offer refunds to our customers.
If you are not satisfied with the final product, we offer a full refund. We work closely with our clients to understand their needs and expectations, and we are confident in our ability to deliver exceptional results.
Eligibility: To be eligible for a refund, you must notify us of your dissatisfaction within 14 days of receiving the final edited content.
Communication: Please contact us at via the contact form or at itaifilmts@gmail.com to discuss your concerns. We will make every effort to address your issues and make any necessary revisions. If you are still not satisfied after the revisions, we will process your refund.
Refund Process: Once your refund request is approved, we will initiate a full refund of the amount paid for the service. The refund will be processed through the original payment method used during the purchase.
Non-Refundable Services: Certain services, such as rush orders or projects with specific deadlines, may be non-refundable. These exceptions will be clearly communicated to you before the project begins.
To request a refund, please follow these steps:
1. Contact us via the contact form or through itaifilmts@gmail.com within 14 days of receiving the final edited content.
2. Provide your order details and a brief explanation of why you are dissatisfied with the work.
3. We will review your request and communicate with you to resolve the issue. If a satisfactory resolution cannot be reached, we will process your refund.
If you have any questions or need further assistance regarding our Refund Policy, please contact us via the contact form or through itaifilmts@gmail.com.
By using Snape Edits, you agree to this Refund Policy. We are committed to providing you with the best possible service and ensuring your satisfaction.
